Shipping policy

Shipping Policy

At Thread Stories, we believe good things take time. Because our pieces are carefully embroidered by our small team here in Wellington.

Order Processing Time Please allow 7-10 business days for our team to process, stitch, and pack your order before it is handed over to the courier. During busy launch weeks or holidays, processing times may vary. Please check the announcement bar at the top of our website for the most up-to-date processing times.

New Zealand Domestic Shipping We ship nationwide using secure, tracked courier services.

Please note:

  • We cannot deliver to PO Boxes. Please provide a physical address at checkout.

  • Rural deliveries (RD addresses) may take an additional 1-2 business days to arrive.

International Shipping 

Australia:

We ship to Australia from New Zealand. At checkout, select Australia as your shipping destination.

  • Shipping fee: $23 AUD per order (flat rate). The exact amount is shown at checkout before you pay.

  • Service: Tracked international delivery via NZ Post (Economy Tracked or equivalent).

  • Processing time: Please allow 7–10 business days for embroidery, quality check, and packing before your order is handed to the courier. During busy periods, processing may take longer — see the announcement bar on our homepage for current times.

  • Transit time: After dispatch, allow approximately 3–10 business days to most Australian addresses. Rural and remote areas may take longer.

  • Tracking: Once your parcel leaves our studio, you will receive a shipping confirmation email with a tracking number.

  • Customs and import charges: Your order may be subject to import duties, taxes, or fees charged by Australian authorities when it arrives. These are the customer’s responsibility. Thread Stories does not include Australian import charges in the shipping fee shown at checkout.

  • PO Boxes: We can deliver to Australian PO Boxes where our carrier allows.

Other international destinations

We are not yet set up for automated checkout outside New Zealand and Australia. If you are in another country and would like a Thread Stories piece, email info@threadstories.co.nz and we can look into a one-off shipping quote.

Tracking Your Order Once your package leaves our studio, you will receive a shipping confirmation email with a tracking number so you can follow your order's journey right to your doorstep.

Lost or Delayed Parcels While we do everything we can to ensure your package arrives safely, once it is with the courier, actual delivery times and delays are outside of our control. However, we will never just leave you hanging! If your tracking hasn't updated in several days or you suspect an issue, please reach out to us at info@threadstories.co.nz, and we will gladly help you investigate with the shipping provider.