Refund policy

Returns & Exchanges

We want you to love your Thread Stories piece as much as we loved stitching it. Since every item is carefully embroidered by our small team here in Wellington, we ask that you review your sizing carefully before ordering.

However, if something isn't quite right, we’re here to help.

Our 14-Day Return Policy You have 14 days after receiving your item to request a return or exchange.

To be eligible, your item must be in the same condition that you received it: unworn, unwashed, and with no signs of wear (or pet hair!).

How to Start a Return or Exchange Just drop us an email at info@threadstories.co.nz with your order number and the reason for the return. We’ll get back to you with the return shipping address and instructions.

Please note: For standard returns and size exchanges, the return shipping costs are the responsibility of the customer.

Faulty Items or Mistakes We use premium AS Colour blanks and check every single stitch before an item leaves our hands. But we are human! If your item arrives damaged, defective, or if we accidentally sent the wrong chapter of the story, please email us immediately with a photo of the issue. We will make it right and cover all shipping costs to get the perfect piece to you.

Non-Returnable Items

• Items bought on clearance or final sale.

• Gift cards.

• Custom-commissioned pieces (if applicable).

If you have any questions before placing an order - especially about sizing - just reach out. We’d rather help you find the perfect fit the first time!